Warranty Overview

Mesin Kafe dan Service understands that purchasing our products is a significant investment. Furthermore, Mesin Kafe dan Service is committed to standing behind the quality of the products and offers a comprehensive warranty to ensure your machine performs at its best throughout its lifespan and to guarantee complete customer satisfaction.

Period

This warranty is valid for a period of one (1) year from the date of purchase.

Coverage

Mesin Kafe dan Service covers defects in electronic components such as the control board, sensors, or displays. This warranty does not cover other types of defects or damages.

Exclusions

Mesin Kafe dan Service does not cover:

1. Damage resulting from abuse.

2. Accidental damage caused by natural disasters.

3. Modifications or repairs performed by unauthorized personnel.

Claim

How to make a claim:

1. Contact us at +62-877-7001-6222 (after-sales contact).

2. Provide proof of purchase by submitting a copy of the receipt and a picture or video of the failure.

3. Repair or replacement will be carried out once the defect is confirmed by the after sales team.

Transfer

This warranty is valid only for the original purchaser and is not transferable to subsequent owners.